SHIPPING AND RETURNS

Order Process

WE PROCESS ORDERS MONDAY THROUGH FRIDAY EXCLUDING WEEKENDS AND HOLIDAYS FROM 11AM TO 6PM. ALL ORDERS WILL HAVE A PROCESSING TIME OF 1-3 BUSINESS DAY OF BEING PLACED. 

FOR ORDER CHANGES SUCH AS ADDRESS AND ITEMS PLEASE MAKE SURE YOU CONTACT OUR STORE VIA E-MAIL AT ORDERS@SHOPATSTEM.COM OTHERWISE THE ORDER WILL DELIVER AS PLACED. IF YOUR ORDER WAS SHIPPED WE ARE UNABLE TO MODIFY IT. IF YOU PRE-ORDER AN ITEM, IT WILL SHIP ON THE APPROXIMATE DATE STATED IN DESCRIPTION OF THE ITEM. 

FOR ALL MIAMI AREA CUSTOMERS, IN STORE PICKUP IS AVAILABLE 
PLEASE USE IN-STORE PICKUP AT CHECKOUT TO DEDUCT SHIPPING FROM THE TOTAL. IN STORE PICK UPS ARE READY WITHIN 1 HOUR DAY OF ORDER BEING PLACED.


IN STORE PICK-UP
OUR 14 DAY RETURN POLICY REMAINS THE SAME FOR IN STORE PICK UPS - 14 DAYS BEGIN FROM THE DAY YOUR ORDER IS FULFILLED AND IS READY FOR PICKUP (YOU WILL RECEIVE AN EMAIL OR TEXT). IF ORDER IS PICKED UP AFTER 14 DAYS, THE RETURN PERIOD WILL HAVE EXPIRED, THEREFORE YOU WON'T BE ABLE TO RETURN FOR EXCHANGE OR STORE CREDIT. THANK YOU FOR YOUR UNDERSTANDING!


GIFT CARDS
GIFT CARDS PURCHASED VIA THE WEBSITE ARE EMAILED TO THE EMAIL USED WHEN PLACING ORDER. NO PHYSICAL CARD IS SENT OUT. 

TRACKING YOUR PACKAGE:
TO TRACK YOUR GOODIES, REFER TO YOUR SHIPPING CONFIRMATION EMAIL AND FIND TRACKING #


LOST OR STOLEN PACKAGES:
WE ARE NOT LIABLE FOR ANY LOST/STOLEN OR INCORRECT ADDRESSES MERCHANDISE, ONCE THE ORDER IS SHIPPED. PLEASE CONTACT THE MAIL PROVIDER. 

RETURNS

IF YOU ARE NOT 100% SATISFIED, YOU MAY RETURN ANY ELIGIBLE ITEMS FOR A STORE CREDIT WITHIN 14 DAYS OF HAVING RECEIVED THE ORDER. WHILE WE DO NOT ISSUE REFUNDS, WE ARE HAPPY TO ACCEPT YOUR RETURN FOR STORE CREDIT (DOES NOT EXPIRE) OR HELP YOU PROCESS AN EXCHANGE.

PLEASE NOTE FINAL SALES ITEMS ARE NOT ELIGIBLE FOR RETURNS, EXCHANGES OR STORE CREDIT. 

MERCHANDISE MUST BE NEW, UNWORN AND UNALTERED WITH TAGS ATTACHED. WE ARE NOT RESPONSIBLE FOR WASHED ITEMS EVEN IF FOLLOWING WASH INSTRUCTIONS.

CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COST. ALL RETURNS MUST BE POSTMARKED WITHIN 14 DAYS OF HAVING RECEIVED YOUR ORDER (AS PER TRACKING INFO). WE RESERVE THE RIGHT TO DENY A RETURN BASED ON ITEM CONDITION OR IF CUSTOMER HAS RETURNED OVER 20 TIMES TOTAL.

ORIGINAL SHIPPING COSTS ARE NOT REFUNDABLE NOR ADDED TO STORE CREDIT TOTALS.

ITEMS PURCHASED AT OUR STOREFRONT CAN BE EXCHANGED WITHIN 15 DAYS OF PURCHASE. THE MERCHANDISE MUST BE:

• UNWORN
• UNWASHED
• ALL TAGS MUST BE ATTACHED
• NO SIGN OF WEAR PERFUME OR SCENT

ITEMS NOT ELIGIBLE FOR EXCHANGE ARE:

• ITEMS PURCHASED WITH STORE CREDIT PARTIAL OR FULL
• ITEMS PURCHASED AS EXCHANGE
• ACCESSORIES
• JEWELRY
• BAGS
• FOOTWEAR
• BATHING SUITS
• SALE OR DISCOUNTED ITEMS